Orders placed will be processed and delivered within a period of 7 business days.
When it comes to guitars, we follow a rigorous setup procedure, which explains the aforementioned 7 working days.
For pre-orders or special orders, the shipping duration will extend beyond the standard 7 working days. This delay occurs because we need time to acquire the product.
Express shipping is available exclusively for customers located in Mumbai and Pune. For other states, express shipping means the item will be dispatched on the next working day. If we fail to fulfill this commitment, we will refund the express shipping charges.
The shipping charges mentioned for products are due to increased courier costs following the Covid-19 pandemic. We appreciate your understanding and cooperation during this challenging period. Rest assured, we are making every effort to ensure your product reaches you promptly.
As an additional safety measure, we sanitize all packages before, during, and after packing to ensure your well-being.
Please anticipate delays beyond our dispatch date. Once orders are dispatched, couriers may experience further delays based on transit and specific zones. These delays are influenced by changing state and local lockdown regulations, impacting delivery timelines.
Based on our current experience, it is important to note that shipping delays can occur even beyond the estimated time of arrival (ETA) provided by your courier's tracking page.
Our logistics department operates from 10 am to 6 pm, Tuesday through Saturday. This means that orders placed on Saturday will be shipped on the following Tuesday.
